Personal Data Protection

Privacy Policy 7eraclub – Malaysian Player Data Protection

At 7eraclub, your privacy is our priority. This document clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We are committed to ensuring that every piece of information you share with us is handled with full integrity and accountability.

Last updated: 1 January 2026 Language: Malay (ms-MY) Compliance: Malaysia PDPA 2010
Data Collected & Purpose of Use
Data Storage & Security
Third-Party Data Sharing
Cookies & Tracking Technologies
Your Rights as a Member
How to Contact Us

7eraclub's Privacy Commitment to You

Six core personal data protection commitments we make to every 7eraclub member in Malaysia.

AES-256 & SSL Encryption

All personal data you provide to 7eraclub — from registration details to your Touch 'n Go, GrabPay, or DuitNow e-wallet information — is stored using military-grade AES-256 encryption. Every transaction is protected by SSL 256-bit protocol, keeping your data secure during transmission.

No Third-Party Data Sales

7eraclub has never and will never sell, rent or share members' personal data with any third party for marketing or commercial purposes. Your data belongs to you. We only share the minimum necessary information with legitimate Malaysian payment service providers and the relevant regulatory authorities when required by law.

Full PDPA 2010 Compliance

7eraclub's Privacy Policy is designed and implemented in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We have a Data Protection Officer (DPO) responsible for ensuring that all our data management practices comply with relevant Malaysian legal requirements at all times.

Full Control in Your Hands

As a 7eraclub member, you have the full right to access, correct, transfer or request deletion of your personal data at any time. You can also withdraw marketing consent and opt out of promotional communications with a single click in your account settings.

Data Minimisation Principle

7eraclub only collects data that is genuinely necessary to provide our services. We do not request irrelevant information, and every category of data we collect has a clear and legitimate purpose. A strict need-to-know principle is applied to all internal access to member data.

Data Breach Notification

In the event of any security incident that may compromise members' personal data, 7eraclub is committed to notifying affected members within 72 hours of detecting the incident, in line with global best practices and applicable compliance requirements. Transparency is our obligation, not an option.

Important Notice: This Privacy Policy explains how 7eraclub collects, uses and protects your personal information. By using the 7eraclub platform, you agree to the collection and use of information as described in this document. Please read it carefully and contact us if you have any questions.

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Introduction & Scope of Privacy Policy

This Privacy Policy is issued by the platform 7eraclub (hereinafter referred to as "we", "the platform", or "7eraclub"), accessible at https://7eraclub.best. This document outlines our privacy practices regarding the collection, processing, storage, and protection of personal data belonging to members and users of our platform in Malaysia.

This Privacy Policy applies to all information you provide to 7eraclub through:

  • Registration and account management on the 7eraclub platform
  • Use of any games or services provided
  • Deposit and withdrawal transactions via Malaysian payment methods
  • Interactions with our customer support team
  • Participation in promotions, VIP programmes, or contests we organise
  • Use of the 7eraclub website or mobile application

7eraclub acts as Data Controller (Data Controller) for all personal information collected from members in Malaysia. We comply with the Personal Data Protection Act (PDPA) 2010 of Malaysia in all aspects of managing our members' personal data.

This Privacy Policy should be read together with 7eraclub's Terms & Conditions. By registering an account or using 7eraclub's services, you confirm that you have read and fully understood this Privacy Policy.

2

Categories of Personal Data We Collect

7eraclub collects various categories of personal information depending on how you interact with our platform. Below is a comprehensive summary of the data we collect:

Data Category Examples of Information Collection Methods
Identity Information Full name, MyKad number, date of birth, gender Registration form, KYC verification
Contact Information Mobile number, email address Registration form
Financial Information TNG/GrabPay/DuitNow e-wallet details, FPX account, transaction history Deposit & withdrawal processing
Usage Data Game history, betting activity, login sessions, game preferences Automatically during use
Technical Data IP address, device type, browser, operating system, cookies Automatically via tracking technology
Communication Data Live chat records, support emails, complaints, feedback Interactions with customer support

7eraclub does not collect sensitive data categories such as health information, political views, religious beliefs, or biometric data, unless explicitly required by specific legal compliance obligations.

3

How 7eraclub Uses Your Personal Data

The personal data we collect is used for the following purposes, all of which are lawful and necessary for delivering 7eraclub's services to Malaysian members:

  • Account Management: Creating, verifying, and managing your 7eraclub account, including the KYC process for identity verification prior to processing large withdrawals.
  • Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, and handles withdrawals to the same methods within 15 seconds.
  • Service Provision: Grants you access to all 7eraclub games, including slots, Live Casino, badminton Sports Betting, Liga Super Malaysia, e-sports, lottery, and roulette.
  • VIP Programme & Promotions: Administers your VIP Rewards programme, calculates cashback, sports rebates and birthday bonuses, and keeps you informed of relevant promotions.
  • Platform Security: Detecting and preventing fraud, multi-account abuse, money laundering and other unlawful activities that could compromise the integrity of the 7eraclub platform.
  • Customer Support: Resolving inquiries, complaints, and technical issues you report to our 24/7 support team.
  • Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience, introduce new games, and optimise platform performance.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to the relevant authorities when required.
4

Legal Basis for Data Processing

7eraclub processes your personal data on the basis of one or more lawful grounds under Malaysia's PDPA 2010:

  • Consent: You provide explicit consent when registering a 7eraclub account. You may withdraw consent for non-mandatory processing (such as marketing communications) at any time through your account settings.
  • Contract Performance: Processing is necessary to fulfil the service agreement between you and 7eraclub — including processing deposits, withdrawals, and providing access to games.
  • Legitimate Interest: 7eraclub has a legitimate interest in preventing fraud, maintaining platform security, and upholding the integrity of gameplay for the benefit of all members.
  • Legal Obligation: Some data processing is necessary to comply with Malaysian legal obligations applicable to 7eraclub.
5

Data Sharing with Third Parties

7eraclub does not sell or rent member personal data to any party for marketing or commercial purposes. We only share data in limited circumstances as follows:

  • Payment Providers: Transaction information shared with Malaysian payment gateway providers — including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX — to process your deposits and withdrawals. Each provider operates under its own privacy policy that complies with Malaysian financial security standards.
  • Game Providers: Minimum game session information required to enable game software providers to deliver their services on a technical level. This data does not include your financial information or full identity details.
  • Security & Audit Firms: Independent audit firms engaged to verify RNG fairness and 7eraclub platform security are granted limited access to system data only — not members' personal data.
  • Regulatory Bodies & Law Enforcement: 7eraclub will disclose personal data to Malaysian authorities when required by court order, lawful legal process, or regulatory compliance obligations.
  • Business Transfer: In the event of a merger, acquisition, or sale of 7eraclub's assets, member personal data may be transferred to the receiving entity — in such cases, members will be notified in advance and equivalent privacy protections will be maintained.

All third parties that receive data from 7eraclub are bound by legally enforceable data processing agreements, requiring them to protect your data to a standard at least equivalent to that of 7eraclub itself.

6

Data Retention & Security

7eraclub retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations. The following are the general retention periods we follow:

  • Active Account Data: Retained for as long as your account remains active on 7eraclub and for the required period after account closure for compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial compliance requirements.
  • Communication Records (Chat & Email Logs): Retained for 2 years from the date of interaction for quality assurance and dispute resolution purposes.
  • Usage Data & System Logs: Retained for 12 months for security and platform improvement purposes.
  • Marketing Data: Retained until you withdraw consent or for 3 years from your last interaction, whichever comes first.

On the technical security front, 7eraclub implements the following measures to protect your personal data:

  • Encryption of data at rest using AES-256
  • Data in transit encrypted using TLS 1.3/SSL 256-bit
  • Role-based access control (RBAC) — staff can only access data necessary for their role
  • Servers housed in Tier III data centres with backup and disaster recovery systems
  • Regular security audits by accredited independent cybersecurity firms
  • Privacy and data security training programme for all 7eraclub staff
7

Cookies & Tracking Technologies

7eraclub uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled and do not store any personal information that could be used for other purposes.
  • Performance Cookies: Collects anonymous statistical data on how users interact with the 7eraclub platform — including pages visited most frequently, time spent in each section, and errors encountered. This data is used solely to improve the user experience.
  • Functional Cookies: Storing your preferences such as last bet chip value, preferred language, and display settings. These cookies improve your overall experience on the platform.
  • Analytics Cookies: Used to analyse traffic and usage patterns, helping us understand the overall needs of our members. This data is collected in aggregated form and does not identify any individual.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the 7eraclub platform. For more information on managing cookies, please refer to your browser's help guide.

7eraclub does not use cookies to track your activity on other websites or to build personal profiles for third-party advertising purposes. All cookie data we collect remains within the 7eraclub ecosystem.

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Your Rights Under PDPA 2010

As a 7eraclub member whose personal data is processed by us, you have the following rights under Malaysia's Personal Data Protection Act (PDPA) 2010:

  • Right of Access: You have the right to request a copy of the personal data we hold about you at any time. We will fulfil such requests within 21 working days.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. Updates can be made directly in your account profile settings or through customer support.
  • Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose or you withdraw your consent. Such requests are subject to legal retention obligations that may prevent immediate deletion.
  • Right to Restrict Processing: You may request that 7eraclub restrict the processing of your data for specific purposes, such as direct marketing. An opt-out option is available in your account settings.
  • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format to facilitate transfer to another service provider.
  • Right to Object: You have the right to object to the processing of your personal data on the basis of 7eraclub's legitimate interests in certain circumstances.

To exercise any of the rights above, please send a written request to support@7eraclub.best clearly stating the right you wish to exercise and the information required to verify your identity. 7eraclub will respond within 21 working days.

9

Child Data Protection

The 7eraclub platform is intended for individuals aged Aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

7eraclub applies age verification procedures at registration and during KYC checks to ensure all members meet the minimum age requirement. Should we discover that personal data of a child under 18 has been inadvertently collected, we will take the following steps immediately:

  • Closing the account in question and ceasing all processing
  • Immediately deleting all associated personal data
  • Returning any related net deposits
  • Reporting to the relevant authorities when required

Parents or guardians who believe their child has registered a 7eraclub account without authorisation should contact our support team immediately at support@7eraclub.best.

10

Cross-Border Data Transfers

7eraclub members' personal data is stored primarily on servers located in the Asia Pacific region, which comply with data protection standards equivalent to Malaysia's requirements. In some cases, data may be processed by service providers operating outside Malaysia — for example, internationally accredited cloud infrastructure providers.

Every cross-border data transfer carried out by 7eraclub is subject to adequate safeguards, including:

  • Contractually binding data processing agreements with data recipients
  • A requirement that recipients comply with data protection standards equivalent to Malaysia's PDPA 2010
  • Data protection impact assessments (DPIA) for high-risk transfers

By using the 7eraclub platform, you consent to the necessary data transfers as described above. If you do not agree, you should discontinue use of the platform and request account closure.

11

Amendments to This Privacy Policy

7eraclub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or industry developments. All changes will be published on this page with a new "Last Updated" date.

For material changes — such as changes to how we use your data for different purposes or changes to your rights — 7eraclub will provide advance notice of at least 30 calendar days via:

  • In-platform notifications on 7eraclub when you log in
  • Email to the address registered on your account
  • A prominent notice on the 7eraclub website homepage

Continued use of the 7eraclub platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.

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Contact Us – Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 7eraclub handles your personal data, please reach out to us through the following channels:

  • Email: support@7eraclub.best (subject: "PRIVACY ENQUIRY")
  • Live Chat: Available 24/7 directly within the 7eraclub platform
  • Target response time: 2 hours (live chat), 48 working hours (email for privacy enquiries)

If you are unsatisfied with how 7eraclub has handled your privacy complaint after contacting us, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Digital.

We are committed to addressing every privacy enquiry and complaint with care, transparency and within a reasonable timeframe. Your trust in 7eraclub is something we take very seriously.

Your Rights as a 7eraclub Member

Malaysia's PDPA 2010 grants you important rights over your personal data. At 7eraclub, we make it straightforward for you to exercise those rights.

Right of Access

Request a copy of all personal data that 7eraclub holds about you. We will fulfil your request within 21 business days via secure email.

Right to Rectification

Correct inaccurate data directly in your account profile settings or through customer support. Corrections take effect within 24 hours.

Right to Erasure

Request deletion of your data when it is no longer needed. Subject to a minimum 7-year legal retention obligation for financial records.

Right to Restrict

Block your data from being used for direct marketing with a single click in your account settings. Takes effect immediately across all 7eraclub promotional communications.

Right to Portability

Receive your personal data in a structured format (JSON/CSV) for transfer to another provider. Requests are processed within 30 business days.

Right to Object

Object to data processing based on 7eraclub's legitimate interests in specific circumstances. Contact support@7eraclub.best with the details of your objection.

7eraclub Technical Security Measures

The layered security infrastructure we use to keep your personal data protected at all times.

AES-256 Encryption for Data at Rest
All member personal data stored in the 7eraclub database — including TNG eWallet, GrabPay, and DuitNow details — is protected with AES-256 encryption, the same standard used by international financial institutions.
TLS 1.3 / SSL 256-bit Protocol
All data transmitted between your device and 7eraclub's servers — including passwords, transaction details, and game data — is encrypted using TLS 1.3, ensuring no third party can intercept your communications.
Role-Based Access Control (RBAC)
7eraclub's internal staff can only access member data that is strictly necessary to perform their duties. All access is automatically logged and audited to detect any unauthorised access.
Tier III Rated Data Centre
7eraclub's servers are hosted in internationally accredited data centres equipped with redundant backup systems, DDoS protection, intrusion detection systems (IDS), and a continuous 99.9% uptime guarantee.
Periodic Independent Security Audits
7eraclub undergoes penetration testing and security audits conducted by accredited independent cybersecurity firms at least twice a year to identify and address any vulnerabilities.
Staff Privacy Training
All 7eraclub staff undergo comprehensive privacy and data security training during onboarding and on a regular basis thereafter, ensuring a culture of data protection is embedded at every level of our organisation.

Understanding 7eraclub's Privacy Policy – What You Need to Know as a Malaysian Member

In today's digital landscape, data privacy is an increasingly important issue — and as an online betting platform that handles members' financial and personal data, 7eraclub takes this responsibility very seriously. Our Privacy Policy is more than a compliance document written to satisfy legal requirements — it reflects how we operate every day and our commitment to the trust you place in us when you choose 7eraclub as your betting platform.

When you register an account 7eraclub and making deposits using Touch 'n Go eWallet, GrabPay, or DuitNow, you are entrusting us with some of your most sensitive information — your personal identity and financial details. We understand the weight of that trust. That is why our data security infrastructure invests heavily in AES-256 and SSL 256-bit encryption — not merely because the law requires it, but because it is the right thing to do to protect our members.

One aspect of the Privacy Policy 7eraclub what we want to emphasise is the principle of data minimisation. We only collect information that is genuinely necessary to deliver our services properly. We do not ask for your credit card number if you use DuitNow — we do not ask for your home address unless there is a clear service requirement. Every category of data we collect has a specific, documented purpose, and we do not use your data in ways you would not expect or have not agreed to.

Regarding cookies, 7eraclub use this technology responsibly. Essential cookies keep you logged in during your gaming session, functional cookies save your preferences so you do not have to reconfigure them each time, and analytics cookies help us understand how to improve the platform. Importantly, we do not use cookies to track your activity on other websites or to sell information about your online habits to advertisers. The platform 7eraclub is for your gaming experience — not for third-party advertising purposes.

Many members 7eraclub may not be aware that they hold strong legal rights over their personal data under Malaysia's Personal Data Protection Act (PDPA) 2010. You are entitled to request a copy of the data we hold about you, ask for corrections if anything is inaccurate, and in certain circumstances, request full deletion of your data. These rights are not merely theoretical — we have clear procedures in place to fulfil each request, and our 24/7 Bahasa Malaysia-speaking support team is ready to help you exercise these rights whenever you need.

Regarding data sharing, 7eraclub has a very clear policy: we do not sell your data, and we do not share it beyond what is strictly necessary. When you make a withdrawal to GrabPay, the information we send to the payment gateway is the minimum required to process that transaction — not a full record of your gaming history. When our independent audit firm reviews the RNG system, they examine technical system data, not members' personal data. Every instance of data sharing we undertake is governed by strict contractual agreements that protect your rights.

Finally, we would like to emphasise that privacy protection at 7eraclub is an ongoing commitment, not a one-off task. We continuously monitor emerging security threats, update our data protection practices as needed, and undergo periodic independent security audits to ensure our systems remain robust. As Malaysia's data protection laws evolve, we will adapt our policies accordingly. The trust you place in 7eraclub is something we do not take lightly, and protecting your personal data is one of the most tangible ways we demonstrate that trust to you every day.

FAQ – 7eraclub Privacy Policy

The most frequently asked questions from members about how 7eraclub handles their personal data.

7eraclub does not sell or share your personal data for marketing purposes. Data sharing only occurs in limited circumstances: with Malaysian payment providers (TNG, GrabPay, DuitNow, FPX, etc.) to process your transactions, with technical service providers who have signed strict data protection agreements, and with Malaysian authorities when required by law. In all cases, only the minimum necessary information is shared.

To request a copy of your personal data, email support@7eraclub.best with the subject line "DATA ACCESS REQUEST" and include your account username and registered phone number for identity verification. We will process your request within 21 business days and deliver the data securely to your registered email address. There is no charge for the first access request within any 12-month period.

Financial transaction records (deposits, withdrawals, betting history) are retained for a minimum of 7 years in accordance with Malaysian legal compliance requirements. Usage data and system logs are retained for 12 months. Customer support communication records are retained for 2 years. After these periods, data is automatically deleted or anonymised. You may request your historical records at any time during the applicable retention period.

Yes, you can opt out of marketing communications from 7eraclub at any time. To do so, log in to your 7eraclub account, go to Settings > Communication Preferences, and disable the notification types you no longer wish to receive. You can also click the "Unsubscribe" link at the bottom of any of our promotional emails. Opting out of marketing communications does not affect important transactional emails such as deposit confirmations, withdrawal notices, or account security alerts.

When you close your 7eraclub account, we will cease all active processing of your data for gaming and marketing purposes. However, your financial records (transactions, betting history) must be retained for 7 years to comply with Malaysian legal requirements. This data is not accessible for active use — it is held solely for compliance reference if required. After the 7-year period, all your data will be permanently deleted from our systems.

7eraclub provides an account activity log that you can review at any time under the "Login History" section of your profile. This log shows the date, time, IP address, and device type for each login session. If you notice any unrecognised activity, change your password immediately and contact 7eraclub support via live chat to report the incident. Our security team will investigate and, if necessary, temporarily lock your account while conducting a security review.

Your Data Is Safe with 7eraclub

PDPA Compliance
AES-256 & SSL
No Data Sales
Your Full Rights
Tier III Data Centre
Periodic Independent Audits
Responsible Gaming at 7eraclub

This platform is FOR ADULTS ONLY (18 years and above). Your privacy and the security of your personal data matter to us, as does your well-being as a player. Use the deposit limits, session time limits, and self-exclusion options in your 7eraclub account settings to maintain a healthy and responsible gaming experience.

Learn More About Responsible Gaming

Your Privacy Protected, Your Best Gaming Experience at 7eraclub

Your personal data is fully protected. Register for free today and enjoy over 200 game options with complete peace of mind, knowing your privacy is always safeguarded at 7eraclub.

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